Interactivity in Online Chat: Conversational Contingency and reaction Latency in Computer-mediated Communication
Pattern of relationship between contingency (contingent vs. non-contingent) and reaction latency (fast vs. sluggish) on organizational relationship with clients.
Hypotheses 4вЂ“6 worried the results of reaction contingency regarding the agentвЂ™s attractiveness, observersвЂ™ satisfaction with the talk, while the organizationвЂ™s relationship with clients. The connection results noted above had been ordinal with regards to the contingency element, and for that reason failed to compromise interpretation of contingency primary results.
Hypothesis 4 had been supported. More contingent reactions led to greater task attraction (M = 4.78, SD = 2.56) than did less contingent reactions (M = 3.62, SD = 2.29), F (1, 127) = 7.29, p = .008, d = .48.