NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the most notable 10 grievance groups by Tennessee customers. For the 2nd consecutive 12 months, your home improvements category rated because the number 1 issue category with an increase of than 400 customer complaints.
The Division of customer Affairs received an overall total of 3,599 complaints and recovered both solutions and funds for Tennessee by using the services of customers and organizations. Overall, the amount of customer complaints reduced contrasted whenever 4,432 complaints had been evaluated by customer Affairs.
The Division of customer Affairs works alongside partnering agencies to foster a consumer-to-business that is positive in Tennessee. The Division’s staff works to quickly route complaints to ensure that appropriate action is used instances when business that is deceptive, frauds or frauds are located become at play.
вЂў Home improvements: 412 complaints
This category includes house warranties, along with employing a specialist for services to correct or increase the quality of your house. The most typical complaints linked to quality of work, incomplete work after getting re re payment, and structural harm due to used people or organizations. Several complaints are called to your Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) along with the Tennessee Regulatory Authority (TRA).
вЂў Personal/Professional Services: 292 complaints
This category pertains to solutions made available from certified specialists involved in hawaii of Tennessee, including locks stylists, therapeutic therapeutic massage practitioners, nail professionals, yet others. Typical complaints range from the quality of solution, prices for service maybe maybe perhaps not gotten, and dilemmas redeeming present certificates for solutions provided. Some agencies these complaints might be called to incorporate TDCI’s Division of Regulatory Boards and Board of pro Responsibility.
вЂў Utilities: 289 complaints
This category includes gasoline solution, water solution, sewer, electricity, landline phone solution, cellular phone solution, online sites, and cable. Issues with payment and upkeep had been the absolute most complaints that are common. Usually, these complaints is likely to be called to your TRA or even the investor-owned energy.
вЂў Timeshares/Vacation Clubs: 274 complaints
This category pertains to customers property that is purchasing a timesharing contract plus the purchase among these agreements. Probably the most complaints that are common high-pressure product product sales techniques, misrepresentation of this agreement, and resale frauds. The Division will frequently refer these complaints to your Tennessee real-estate Commission additionally the Board of pro Responsibility.
вЂў Landlord/Tenant: 216 complaints
This category pertains to customers leasing leasing home in their state of Tennessee. The most typical complaints pertaining to protection deposits plus the conditions of this leasing home. These complaints are generally called into the THDA, town and county building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.
вЂў engine Vehicle: 202 complaints
This category frequently includes customer dissatisfaction because of the purchase for the utilized car they bought. Difficulties with utilized automobile sales and marketing had been probably the most complaints that are common. Customer Affairs frequently works closely aided by the Tennessee car Commission whenever managing these kind of complaints. In addition, these complaints could be called to your nationwide Highway Traffic protection Administration (NHTSA) while the Tennessee Department of income.
вЂў Debtor/Creditor: 196 complaints
This category includes issues linked to commercial collection agency businesses, pay day loans, credit fix businesses, and check-cashing services. Customer complaints frequently linked to harassing calls or payment dilemmas. These complaints in many cases are called into the Tennessee Department of banking institutions.
вЂў Health Services and items: 191 complaints
Customers’ most typical complaints consist of being misquoted for solutions and billing that is inaccurate. The Division will refer complaints that are appropriate the Tennessee Department of wellness.
вЂў engine Vehicle fix: 184 complaints
This category relates to organizations providing services to fix automobiles. Many customers report automobile repair businesses that get back cars perhaps perhaps maybe perhaps not completely fixed. The Division will relate to and work aided by the Tennessee automobile Commission, the NHTSA, in addition to Tennessee Department of income.
вЂў Insurance: 172 complaints
This category pertains to pet insurance coverage, customer medical health insurance, and unlicensed insurance providers. Many customers reported about policy and claims. These complaints tend to be described TDCI’s Insurance Division.